Support Center

We are here to ensure your QRGen experience is seamless.

Knowledge Base

Learn how to create dynamic codes, update files, and read analytics.

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Direct Support

Submit a ticket and our team will get back to you within 2 hours.

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App Support

Using our mobile scanner? Access help directly within the app's About screen.

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Frequently Asked Questions

What is a Dynamic QR code?

It is a code that points to a short URL, which then redirects to your file. This allows you to change the destination file without changing the printed QR code.

Can I extend file lifespan?

Yes! If your file is about to expire, you can extend it by paying a small daily fee (KSh 50) directly from your dashboard.

Which payment methods are supported?

We support M-Pesa (STK Push & Till), Credit/Debit Cards, and PayPal via our secure payment partners.

Is there a mobile app?

Yes! Our mobile app allows you to scan codes instantly and manage your dashboard on the go.